1. Who we are
Wrapping Happiness is a corporate gifting and employee appreciation brand operated by WH Products Pvt. Ltd. (“Wrapping Happiness”, “we”, “us” or “our”). We design, curate, personalise and deliver gifts for organisations and their employees, clients and partners.
This Privacy Policy applies to information collected through our website, our enquiry and contact forms, email and phone communication, and the gifting programmes we run for our clients.
2. Information we collect
We collect only the information we need to respond to you and deliver our services.
- Information you give us: your name, email address, phone number, company name, job role and the details of your gifting requirement when you fill in a form, email or call us.
- Order and programme information: quantities, budgets, branding files, delivery locations, billing details and GST information shared by our clients.
- Recipient information: details about the people receiving gifts, shared by our clients (see section 4).
- Technical information: basic data such as your browser type, device, pages visited and approximate location, collected automatically when you use our website.
3. How we use information
We use personal information to:
- respond to enquiries and prepare proposals and quotations;
- plan, personalise, produce and deliver gifting programmes;
- share order updates, proofs, delivery status and invoices;
- provide customer support and handle requests or complaints;
- improve our website, products and services;
- meet our legal, tax and accounting obligations.
We do not sell personal information, and we do not use recipient information for our own marketing.
4. Gift recipient information
To personalise and deliver gifts, our clients may share details about their employees, clients or partners, such as names, delivery addresses, phone numbers, sizes, preferences and milestone dates like birthdays or work anniversaries.
We process this information only on our client’s instructions and only to fulfil the gifting programme. Clients are responsible for ensuring they have the right to share this information with us.
5. Sharing of information
We share personal information only where needed to deliver our services, with:
- production, printing, packaging and fulfilment partners who help us personalise and pack gifts;
- courier and logistics partners who deliver gifts;
- payment, accounting, hosting and IT service providers who support our business;
- government or legal authorities where required by law.
Our partners receive only the information they need for their task and are expected to keep it confidential and secure.
6. Cookies
Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can block or delete cookies through your browser settings; some parts of the website may not work as intended if you do.
7. Data retention
We keep personal information only for as long as needed for the purposes described in this policy, including to complete a gifting programme, handle any follow-up or support, and meet legal, tax and accounting requirements. After that, we delete or anonymise it.
8. Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, but we work to protect the information entrusted to us.
9. Your rights
Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may:
- ask for a summary of the personal information we hold about you;
- ask us to correct, complete or update it;
- ask us to delete it, where we no longer need it;
- withdraw consent you have given us;
- raise a grievance about how your information is handled.
If you received a gift through your organisation, you may also contact your organisation directly. To exercise any of these rights, write to us using the details below.
10. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children through our website.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
12. Contact us
For questions, requests or grievances about this Privacy Policy or your personal information, please contact us:
